Effective Date: jun, 28, 2024

At GlowMark, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy outlined below.

1. Eligibility for Returns

Customized Products

  • Due to the personalized nature of custom fabric labels, we do not accept returns or exchanges for customized products unless they are defective or damaged upon arrival.

Non-Customized Products

  • Non-customized products may be returned within 30 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will require proof of the defect or damage, such as photographs. Upon verification, we will provide a replacement or a full refund, including any shipping charges.

3. Return Process

Contact Us

  • To initiate a return, please contact our customer service team at support@glowmark.ca with your order number and details of the product you wish to return.

Return Authorization

  • Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item. Please do not send your purchase back to us without an RMA number.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defect or damage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

Processing Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@glowmark.ca.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at support@glowmark.ca

6. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Downloadable software products
  • Customized products (unless defective or damaged)
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

7. Contact Us

If you have any questions about our return policy, please contact us at:

support@glowmark.ca
[Insert Phone Number]