General Questions
Q: What is GlowMark?
A: GlowMark is a brand that specializes in creating high-quality, customizable fabric labels. Our labels are durable, resistant, and can be printed in any color or gradient. We cater to clients across Canada, the United States, and Mexico.
Q: Where is GlowMark located?
A: We are based in Vancouver, Canada.
Q: What types of fabric labels do you offer?
A: At GlowMark, we offer a wide variety of fabric labels to suit any need. Whether you’re looking for centerfold labels, flat labels, or custom designs, we have the perfect solution for you. Our labels are durable, customizable, and available in any color or gradient. Explore our extensive collection and find the perfect label for your project!
Ordering and Customization
Q: How do I place an order?
A: You can place an order directly through our website, www.glowmark.ca. Simply select your label style, customize your design, and proceed to checkout or choose one of our pre-designed labels and proceed to checkout.
Q: Can I upload my own design?
A: Yes, you can upload your own images and designs through our design app on the website. We also offer thousands of free clip-arts and templates to help you create the perfect label.
Q: Is there a minimum order quantity?
A: Yes, our minimum order depends on the size of the label, you can check this out at the design app.
Q: How long does it take to process and ship my order?
A: Standard processing time is 48 business hours, and shipping times vary based on your location and shipping method you choose. You will receive an estimated delivery date during checkout.
Customization and Design
Q: Can I choose any color for my labels?
A: Yes, our labels can be printed in any color or gradient to match your brand’s aesthetic.
Q: Do you offer design assistance?
A: Yes, we provide design assistance to help you create the perfect label. Contact us for more information at support@glowmark.ca
Q: What file formats do you accept for custom designs?
A: We accept most common file formats, including JPEG, PNG, and PDF. If you have any questions about your file, please contact us at support@glowmark.ca
Shipping and Returns
Q: Do you ship internationally?
A: We currently ship within Canada, the United States, and Mexico.
Q: What are the shipping costs?
A: Shipping costs are calculated at checkout based on your location and the size of your order and kind of shipping.
Q: Can I track my order?
A: It depends on the kind of shipping you chose, if it is the case, once your order is shipped, you will receive a tracking number via email.
Q: What is your return policy?
A: Custom orders are non-refundable unless there is a defect in the product. Check out our Refund and Returns Policy.
Additional Services
Q: Do you offer branding and logo creation services?
A: Yes, we offer branding identity and logo creation services tailored to fashion designers, artisans, crafters, and small businesses. We adjust to our clients’ budgets to provide the best solutions, you can contact us at hello@glowmark.ca
Q: Can you help build websites and apps for my business?
A: Yes, we offer services to build websites and apps to help grow your business. Contact us for more details on our web development services.
Q: Do you offer financing plans for your services?
A: Yes, we offer flexible financing plans for our services. Please get in touch with us to discuss the options available.